ArenaNet has responded to player feedback by announcing new rewards for veterans and a refund policy for those who purchased the core game by mistake.
Veteran Guild Wars 2 players who registered the base game before January 23, 2015, and also pre-purchased any version of the Heart of Thorns expansion prior to release, will be gifted one extra character slot.
Every player who purchased the core game via the Guild Wars 2 website, and registered between January 23 and June 16, 2015, will be automatically given a refund should they decide to purchase Heart of Thorns, so long as it’s bought by July 31, 2015.
The news comes following fan outrage regarding how ArenaNet is handling the latest expansion. Three different pricing tiers were announced a short while back, but the pricing wasn’t directly the main issue. You see, the cheapest version of Heart of Thorns comes with a copy of the core Guild Wars 2 game. For new players looking to get into the series, it was a great entry point, but seasoned players who already owned the base game were confused as to why they needed to rebuy something they already own.
After perusing the game’s FAQ, many fans were none the wiser. Was Heart of Thorns a standalone expansion, or was it something else? It turns out, this will be Guild Wars 2’s first major expansion, and as so, it’ll need to draw on the base game to allow it to run.
“In our January 23 FAQ, we wanted to clarify that Guild Wars 2: Heart of Thorns would not be a stand-alone campaign like those offered in Guild Wars in the past (Factions and Nightfall),” reads the ArenaNet post, “but instead would be a true expansion to Guild Wars 2 similar to what Guild Wars: Eye of the North was to our original game.”
“Some read the FAQ as us urging players to buy the core game now, in preparation for the expansion release. This was not our intention and amendments made to the FAQ following the announcement were a good-faith attempt to clarify this misinterpretation. As such, we’re offering a comprehensive refund policy.”
Speaking about what’s next for Guild Wars 2 expansions moving forward, ArenaNet says “if we release further Guild Wars 2 expansions, we plan to offer all of the prior expansions, the core game, and the latest expansion for one single purchase price.”